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QUESTIONS & ANSWERSAsk a Question
My combination key will not budge to open or close
you're the second person who has this issue this week, what in the world!, uk here is what the folks at coolife have to say about this issue
Thank you very much for purchasing COOLIFE products. This is Mia from COOLIFE customer support center. About the lock can't be opened you mentioned, we guess that the lock code might be revised during the production process, you can try to follow the instructions below to find your previous password: 1, carefully observed below digital turntable lock, use the flashlight, rotating disk password, you will see a small hole (very small)
2, Make three holes pointing in one direction (the direction as shown), at this time record these three figures.
3, the three figures minus 2 (or 3), the result is the password you previously set. For example, when I go to the 259, the holes are facing the same direction as shown, while every number of 259 minus 2, that is 037 and 037 is the password you set before.
Please refer to the picture in attachment.
Now you have finished resetting the lock. Please remember your new password by heart.
We hope to receive your reply and want to provide good after-sales service to you. We are insisting on trying our best to make every customer feel content with our service.
Our customer service is typically available after 6 PM every day. Please be patient if you find there is no immediate response to your messages before that time. Thank you for your patience.
Thank you for your support! Any problem, please feel free to contact us. Yours Sincerely.
Color: wine red2
- Worldwide 2 year warranty. Three piece luggage in one set with 20 inch, 24 inch, 28 inch upright, which can be stored one into another.
- Durable and lighter PC+ABS hard shell material, brings together the advantages of both materials. The surface features grinding process to keep your luggage as brightness as new. It also eliminates the trouble of the protective film can't be peeled off thoroughly.
- An adjustable 3-step telescoping handle allow you to maneuver in tight spaces and provide effortless movement; multi-directional silent Spinner wheels and secure TSA-Accepted Lock.
- The unique irregular design of the surface makes your luggage stand out.
- Top-notch and fully-lined interior with multi-use pockets to make your small value essentials well organized.
Details: COOLIFE luggage insists on excellent quality to make your journey safe and enjoyable.This is our latest designed 3 piece suitcases. The unique irregular design of the surface will make your luggage stand out on luggage carousel. With scratch resistance PC+ABS hard shell material, it makes the luggage durable, flexible and absorbs impact when under stress. A sturdy aluminum telescoping handle with push-button and four dual smooth-running spinner wheels will provide great comfort and practicality in your trips. TSA lock which allows only TSA agents to inspect your bags without damaging the lock. Interior mesh zip pocket and elasticated, Squared full-capacity design. The set can be stored inside each other, offering more convenience and saving storage space. The suitcases are protected under a worldwide limited 2 year warranty. What we want to offer our customers is more than a solid case, but the customer's own style and cool life. Ready to travel with your cool life? Features: 360° double wheels: Multi-directional silent spinner wheels, for very high ride comfort.Material : ABS+PC material , very light and super resistant.Type of closure : Exquisite and durable zippers closure. Telescope handle: An adjustable 3-step telescoping handle system, with an ergonomic grip.Lock: Integrated 3-dial TSA-accepted combination lock. Full-lined interior: Fully-lined interior with separate mesh pocket, Functional elastic cross ribbons to secure the packed clothes. Measures: Size: 20' L23.5in* W8.5in* H16in24' 27in* W10in* H19in28' L31in* W11.5in* H20.5inCapacity : 20in38L 24in60L 28in 93LWeight:20in 6.3lbs 24in8.1lbs 28in10.2lbsTravel days: 20in1~4days 24in4~7days 28in 7~9days