Shop Having Trouble Ordering – Luggage Factory

Having Trouble Ordering


My product does not show in my shopping cart

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"Invalid Credit Card Number" Error

Check that the correct credit card number was entered. Refresh or use your browser's "Back" button and reenter the credit card number.

What is a CVV2 value?

Located on the back of Visa, MasterCard and Discover cards, the CVV2 value is the 3 digit number on the right of your account number.

Located on the front of American Express cards, the CVV2 value is the 4 digit number on the top-right corner of your account number.

Trouble Ordering Online

Our Customer Service team will gladly help. Call us at 1-888-231-5697. If you’ve contacted us after business hours, leave a message and we will return your call within the next business day. You can also email us at Be sure to not include credit card information in your email.

Did you make a mistake on your order?

Please call the Luggage Factory at 1-866-231-5697 and we will help make the necessary corrections. You can also email us at