Having Trouble Ordering
HAVING TROUBLE ORDERING
My product does not show in my shopping cart
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"Invalid Credit Card Number" Error
Check that the correct credit card number was entered. Refresh or use your browser's "Back" button and reenter the credit card number.
What is a CVV2 value?
Located on the back of Visa, MasterCard and Discover cards, the CVV2 value is the 3 digit number on the right of your account number.
Located on the front of American Express cards, the CVV2 value is the 4 digit number on the top-right corner of your account number.
Trouble Ordering Online
Our Customer Service team will gladly help. Call us at 1-888-231-5697. If you’ve contacted us after business hours, leave a message and we will return your call within the next business day. You can also email us at firstname.lastname@example.org. Be sure to not include credit card information in your email.
Did you make a mistake on your order?
Please call the Luggage Factory at 1-866-231-5697 and we will help make the necessary corrections. You can also email us at email@example.com.