Shop FAQ – Luggage Factory

Frequently Asked Questions

Why are some pages taking me to Amazon

We always strive to give you the best prices, so if Amazon has a better price than we do, we send you to amazon instead, we are partnered with Amazon to bring you the best prices on Luggage, handbags and more!

What can I redeem my points for?

Glad you asked! We want to make it easy and fun to redeem your hard-earned points. Just visit the 'Get Rewards' tab to view all of our exciting reward options.

How do I redeem my points?

Exchanging your points for great rewards couldn't be easier! Simply visit the 'Get Rewards' tab to view all of our great reward options and click the 'Redeem' button to redeem your reward.

How do I participate?

Joining is easy! Just click the Create An Account button to get started. Once you're registered with our store, you'll have the opportunity to take part in all of the exciting ways we currently offer to earn points!

How can I earn points?

You can earn points by participating in any of our innovative promotions! Simply click on the 'Earn Points' tab to view and take part in our current opportunities. In addition, make sure to check back often, as we're adding great new ways for you to earn points all the time!

How do I check my points balance?

Your up-to-date points balance is always displayed in the top of this popup.

Does it cost anything to begin earning points?

Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the 'Earn Points' tab to get started.

Do I have to enroll or register in individual promotions?

Once you register for an account, you're all set – we don't require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we'll post the points to your account immediately!

How long will it take for points to post to my account?

You should receive points in your account instantly once you complete a promotion!

Do my points expire?

Nope! Your points will never expire.

What happens to my points if I make a return?

When you return an item, you lose the associated credit you originally earned by buying the item in the first place.
Sound kind of confusing? Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place. Is a long way of saying, no cheaing :P

How do I contact support if I have questions about my points?

Our team is ready and waiting to answer your questions about our rewards program! Just send us an email and we'll be in touch.

I'm very close to earning a reward. Can I buy extra points to get there?

We currently require you to have enough points to redeem any of the awards you see listed on the 'Get Rewards' tab.

What if I don't want to receive promotional emails?

Just send us a message and you will be removed from he mail list, is EASY :)

Why do you email so often

We send new promotions and ways to sell every day, if you dont want to be up to date with all our promos and coupons you can send us a message on the chat and we'll remove you from the mail list

How does you shipping work

If you buy on amazon you use amazon's shipping policies, including free shipping and free 2day shipping. if you buy from the store you use our shipping rules. simple :)

Can I see an old order?

Before 2018 nope. We are new owners and dont have access to the old data from the old LF

Can i Dropship with you guys?

Yes you can, if you are a luggage seller or reseller give us a message and lets talk dropship. We have over 200 suppliers and want more.

What about the old luggage factory

Sorry folks , Old LF is gone, but this one is much more cooler and better. If we cant match amazon's prices, we'll send you to them, so you never overpay. We also have coupons and deals every day so subcribe to our daily newsletter.