About Luggage Factory
ABOUT LUGGAGE FACTORY
Thank you for visiting Luggage Factory, we have been providing our customers luggage and travel related items since 1980. In fact, prior to 1980 we manufactured our own luggage called York Luggage (hence the name Luggage Factory). Luggage Factory was created as an outlet for York Luggage. Today, however we do not manufacture luggage but sell luggage from all major brands including Travelpro, Samsonite, Delsey and Briggs & Riley. Our selection includes suitcases, carry-ons, luggage sets, garment bags, duffels, backpacks, laptop bags, briefcases and more.
Quality: We provide only the best new products available from the best manufacturers. We do not sell used or manufacturer seconds. It is important that our customers only receive the best, new products available.
Speed: We understand that you don’t have time to wait for your items. We stock over 85% of the products we sell in our 11,000 square foot distribution center. Many web sites primarily depend on the manufacturers’ to ship their products. We do not; we want to ensure our customers experience little delay in receiving their purchase. Also, this helps to reduce our costs.
Affordability: The web is a very competitive marketplace. We understand that and dedicate ourselves to ensuring we have the lowest price. If we do not, we offer our immediate lowest price guarantee.
Service: We understand you may have questions before and after your purchase. We provide immediate telephone support from very experienced customer service representatives. If you have a question, please call us at 866-231-5697. Also, we provide free no-hassle returns. If for any reason you need to return your order, no problem! We will even pay to have it shipped back to us.