Header Shipping/Returns

Shipping Information

USA SHIPPING INFORMATION

LuggageFactory.com is proud to offer FREE Ground shipping within the contiguous United States on all orders over $99*.

*A shipping and handling charge of $6.95 will be added to any order $99 and under.

**We do not offer shipping to PO Box, APO or FPO shipping addresses.

Shipping Methods

We offer a variety of methods for shipping your orders from LuggageFactory.com

Ground 3 to 8 business days
3-Day 3 business days - $15.00 per piece*
2-Day 2 business days - $25.00 per piece*
Next Day 1 business day - email us at customerservice@luggagefactory.com or call customer service at 1-866-231-5697 for a quote.


Business days include Monday – Friday, excluding holidays. Above estimates are for domestic orders. Unfortunately at this time, we do not ship to Alaska, Hawaii, International addresses or APO/FPO or PO boxes.

For more information on our shipping policies and methods, please visit our full shipping polices page located here

Return Policy

LuggageFactory.com ´s goal is to ensure that every customer is 100% satisfied. To help secure your satisfaction, we offer a 30-Day Money Back Guarantee on unused* merchandise and we will cover the cost of shipping on your return!** If for any reason you are not satisfied with the item you purchased, simply request a pre-paid return label and ship it back to us! That’s it! No Hassle... No cost to you! 

*Luggage Factory's returns/damaged/defectives policy is valid for items within the Continental United States only.
 

**Returned goods must be in the same condition that you received them in. Used products are non-refundable. Monogrammed items are non-refundable. Luggage Factory has the right to refuse products that are returned to us in used condition.  Original shipping charges are non-refundable.

Holiday Returns

For the holiday season we extend the return period for purchases made between October 1st and December 25th to February 1st of the following year.

For more information on how to make a return, please go to our full return policy page located here

Sales Tax

*Items sold by LuggageFactory.com and shipped to New Jersey are subject to a 7.00% sales tax. Laws in New Jersey require that we charge sales tax on the full amount of the order. Items being shipped to any state outside of New Jersey, regardless of billing address, are not subject to a sales tax.

 

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