Terms & Conditions
Lowest Price Guarantee
"We will not be Undersold"
If you find a lower price on the Internet, even if it is just a penny, we will beat that price by five (5) percent. Meaning, if you find the same item priced lower than LuggageFactory.com we will charge you five percent less than the lower priced web site. Just list the lower priced website, along with their price, and we will beat that price by five (5) percent.
How it works:
- During Secure Check Out: Enter in the Web Store that has the lower price, and the price that they are offering the item, in the "Web Store and Price" field of your order form.
- The lower price will not show on your order form or confirmation until the price is verified. However, your credit card will not be charged until the lower price is verified.
- We will verify the price and, once verified, bill you at their price minus five (5) percent.
- Your credit card will only be charged once and only for the Lowest Price Guaranteed.
- You will receive a confirmation email verifying the low price.
- If you have any questions, please contact customer service at (866) 231-5697 ext. 28
Example: Luggage Factory Price $99.99 vs. GiantLuggage.com $99.95. Luggage Factory will charge your credit card $94.95
After Purchase:
Within thirty (30) days after your purchase, if you find a lower internet price, even if it is just a penny, we will credit your credit card the difference between the Luggage Factory price and the lower priced website minus five (5) percent.
**This offer only includes shopping sites, and does not include auction style sites ( i.e. ebay, ubid and other auction sites)
Returns Policy
Click Here for an extended version of our return policy
Luggage Factory's goal is to ensure that every customer is 100% satisfied. To Help secure you satisfaction, unused* Items purchased between November 1, 2007 through December 31, 2007 may be returned, up until January 31, 2008, for a full refund. Also, we will cover the cost of shipping on your return!** If for any reason you are not satisfied with the item you purchased, simply request a pre-paid return label and ship it back to us! That's it! No Hassle...No cost to you!
* Returned goods must be in the same condition that you received them in. Used products are non-refundable. monogrammed items are non-refundable. Luggage factory has the right to refuse products that are returned to us in used condition.
** Free returns offer not available on orders shipped to Alaska, Hawaii, and Puerto Rico. Free returns are also not available on orders over 10 items.
If you have any questions feel free to
e-mail us.
Click Here for an extended version of our return policy
Security Information and Policy
The pages of the web site dealing with credit card processing information are secured pages.
E-mails concerning your orders will not show your full account information in
order to maintain your security.
Shipping Information
Call us toll free 1-866-231-5697 - ext.0
Spend $100 or more and shipping is on us! Luggage Factory offers FREE Ground delivery within the Continental United States on all orders exceeding $100. A shipping and handling charge of $7.95 will be added to any order under $100.
Orders for in stock merchandise place before 2:00 PM Monday - Friday will ship the same day. Orders placed after 2:00 PM and on Saturday and Sunday will ship the next business day.
Need it faster? Luggage Factory offers the following expedited services:
- UPS Next Day Air Shipping at a rate of $70.00 per order
- UPS Second Day Air Shipping at a rate of $40.00 per order
At the present time Luggage Factory does not ship to APO boxes, or outside of the Continental United States which includes Hawaii and Alaska.
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