Frequently Asked Questions

Question: What are your store hours?
Answer:

Our customer service hours are:

Monday to Friday: 9:00 AM - 7:00 PM EST
Saturday & Sunday 9:00 AM - 4:00 PM EST

Ringoes, NJ Store Hours are:

Monday to Friday: 9:00 AM - 7:00 PM EST
Saturday & Sunday 9:00 AM - 5:00 PM EST


Question: Do you do Luggage repairs?
Answer: Yes


Question: Are all products listed on the website also in your store?
Answer: About 95% of the products shown on the website are also available in the store. Actually, the store carries more product than the website, but on occasion we have product on the website that may not be available in the store. We suggest you call ahead to avoid any inconvenience.


Question: What else do you carry?
Answer: We carry an extensive selection of Luggage, Travel Accessories, Business and Laptop cases, Backpacks, Duffels, Leather Goods, Handbags, and Travel Clothing.


Question: Do you carry Tumi?
Answer: Yes, we have a very extensive selection of Tumi Luggage, Business Cases, Business Accessories and Small Leather Goods.


Question: Do you carry Vera Bradley?
Answer: Yes, we carry Vera Bradley Luggage and totes.


Question: Are the prices on the website the same as in you store?
Answer: Most of the time yes, however sometimes the store and website may have different prices. However, be assured that you will always receive the lower of the two prices.


Question: Do you match Internet Prices?
Answer: Absolutely, we match everybody's prices. Just print out their web page or ask us to look it up while you are in the store. If it is another store just bring in their ad and we will match that as well.


Question: Do you give free shipping for purchases made at your store?
Answer: Yes, as long as it is within the Continental United States, which does not include Alaska or Hawaii. See our tems and conditions page for more shipping details


Question: Do you charge tax on items shipped outside New Jersey?
Answer: No, we only charge tax on items purchased at the store.